I. Information We Collect via Website

     A. Contact Details: name, email address, phone number, mailing address

     B. Tenancy/Application Details: property interests, application information, lease details, maintenance request

     C. Payment Records: amount and date (full card numbers are never stored on our website

     D. Technical Data: IP address, browser type, cookies, and usage analytics

     E. Sensitive Data:

• • Personal identification (ID) numbers — license, social security, state ID cards, passports
  • Criminal background checks
  • Credit reports
  • Employment history
  • Income sources
  • Accommodation needs 
  • RentMemphis, LLC does not collect data concerning your nation of origin, ethnicity, race, color, religion, gender, sexual orientation, or medical conditions

II. How We Collect Website Data

• • Directly from you via our online Contact Form, Rental Applications, as well as our Owner and Tenant Portals
  • Automatically through cookies and tracking technologies
  • From third parties (e.g., credit agencies, previous property managers, current property owners)

III. How We Use Website Data

• • Manage rental properties and process applications
  • Provide leasing and maintenance services
  • Send account notifications and legal notices
  • Improve website functionality, security, and maintain consent/opt out records
  • Email Consent, Mobile Opt in, SMS Consent, email addresses and phone numbers collected for email and/or SMS communication purposes will not be shared with any third party or affiliates for marketing purposes. purposes will not be shared with any third party or affiliates for marketing purposes.

Section 2: Email Privacy Policy

I. Information We Collect via Email

     A. Contact Details: name, email address, phone number, mailing address

     B. Tenancy/Application Details:

• • property tour locations, dates and times
  • application information
  • lease details
  • maintenance requests and appointment times
  • legal notices

     C. Payment Records: balances and date owed and paid 

     D. Technical Data: metadata including timestamps, ID, routing info

     E. Sensitive Data:

• • Personal identification (ID) numbers — license, social security, state ID cards, passports
  • Criminal background checks
  • Credit reports
  • Employment history
  • Income sources
  • Accommodation needs
  • RentMemphis, LLC does not collect data concerning your nation of origin, ethnicity, race, color, religion, gender, sexual orientation, or medical conditions

II. How We Use Email Data

• • Manage rental properties and process applications
  • Provide leasing and maintenance services
  • Send account notifications and legal notices
  • Maintain consent/opt out records
  • Comply with legal obligations
  • Email addressed collected for email communication purposes will not be shared with any third party or affiliates for marketing purposes.

IV. Unsubscribe

Use the unsubscribe link in any email or email us at office@rentmemphis.properties.

VI. Email Disclosures

• • Email Communication Frequency: Email frequency may vary depending on the type of communication. For example, you may receive up to 2 emails per week regarding account notifications; up to 3 emails per week regarding maintenance requests; and up to 15 urgent/emergency emails per year.
  • RentMemphis, LLC not send sales or spam emails.
  • Email delivery depends on third-party networks. We are not responsible for delays or failures.

Section 3: SMS Privacy Policy

I. SMS Consent 

• • Online SMS Opt-In: Consent box on our contact form.
  • Inbound SMS: When you text us first, we respond with an opt-in message; you must reply “JOIN.”
  • Verbal Consent: During calls or in person, if you expressly request us to text information to you; initial SMS includes opt-in message requiring “JOIN.”

II. Information We Collect via SMS

• • Contact Data: name, phone number, and consent status
  • Message Content (limited to property-related updates, scheduling, and reminders)
  • Technical Data: Usage metadata (timestamps, routing info)
  • RentMemphis, LLC never collects Sensitive information via SMS.

III. How We Use SMS Data

• • Appointment scheduling and reminders
  • Account notifications and billing inquiries
  • Property-related follow-up messages
  • Mobile Opt in, SMS Consent,  and phone numbers collected for SMS communication purposes will not be shared with any third party or affiliates for marketing purposes

IV. For Assistance with SMS Messages

Replying “HELP” to (901)780-RENT[7368] or contact RentMemphis, LLC via email at office@rentmemphis.properties for assistance.

V. Opt Out of SMS Messages

Opt-out anytime by replying “STOP” to (901)780-RENT[7368] or contacting us via email at office@rentmemphis.properties.

VI. SMS Disclosures

• • SMS Message Frequency: Message frequency may vary depending on the type of communication. For example, you may receive up to 2 SMS messages per week regarding scheduled appointments, or you may receive up to 3 SMS messages regarding account notification, billing inquiries, and follow-up messages. 
  • Charges: Standard message and data rates may apply and depend on your carrier's pricing.
  • Carrier Liability: Carriers are not liable for delayed or undelivered messages.
  • Help: Reply “HELP” or contact us via email or website.
  • Opt-Out: Reply “STOP” to (901)780-RENT[7368] or email us at office@rentmemphis.properties.
  • Consent Not Required: SMS consent is not a condition of leasing or applying.

Section 4: Data Retention

Records retained as long as needed for business, legal, and compliance purposes. SMS logs typically retained up to 24 months unless required longer by law.

Section 5: Data Security 

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure; use caution when sending sensitive information.

Section 6: Your Rights

• • Access: Request a copy of your information.
  • Correction: Request updates if inaccurate.
  • Deletion: Request deletion, subject to legal obligations.
  • Opt-Out/Unsubscribe: Stop non-essential communications anytime.

Section 7: Cookies and Tracking Technology

We use cookies to enhance your website experience. You can adjust settings via your browser.

Section 8: Third-Party Links

Our website may link to external sites; we are not responsible for their privacy practices.

Section 9: Children’s Privacy

Our services are not intended for nor do they attract the attention of children under 18. We do not knowingly collect data from minors. If we discover that we have inadvertently collected such information, we will take steps to delete it.

Section 10: Changes to Privacy Policy

We may update this policy periodically. Significant changes will be posted on our website and, where appropriate, via email.